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Feature Request
Lifetime Plans Information December 2024
Anti-phishing information on the e-mail addresses we use
Can I have multiple free accounts?
Purchase Lifetime Plan Questions
Important: Restriction of public links for free accounts
My antivirus is blocking the desktop client
Resetting your password
Change date of payment
What is the maximum file size I can store?
Does Filen delete inactive accounts?
Automatic Camera Upload Stopped/Problems [September 2024]
Is 2FA available?
Promotion Codes
Is it possible to change the email address?
Trouble while signing in to the Website
Why did my referral not count?
Why is there a file size difference between my local and cloud files?
Unable to setup 2FA (Two-Factor-Authentication)
Why is my upload/download slow?
Can I request a refund?
Is it possible to upgrade my account?
Desktop client update did not install correctly
What platforms are compatible with Filen?
I cannot login to the App
Does the mobile application have biometric fingerprint and PIN protection?
Is it planned to release our App on F-Droid?
Why am I unable to enable the automatic camera upload?
Why does the automatic camera upload not work?
Why is the automatic camera upload so slow?
Why does the Metadata gets modified while uploading photos via the automatic camera upload on iOS?
How does the zero knowledge end to end encryption work?
How are previews created?
Does Filen offer WebDAV access?
Will there be an official security audit?
Can I have multiple subscriptions?
What payment methods does Filen support?
When will my subscription expire if I cancel it?
Why are the Lifetime-Plans unavailable?
Can we, as an EU company pay without the VAT?
Microsoft Edge blocks downloads
Issues with downloads while using Firefox
How long do the files stay in the trash?
Why does the Sync Client shows "Everything is synced" but it isn't syncing?
Is it possible to sync my network storage with Filen?
Why is the Desktop Client using "so much" memory?
I am having sync errors/issues
Can I have a discount?
I am having issues with my 2FA
Submit an Abuse Report
Autostart on Windows does not work
Desktop client update did not work
How do I delete my account?
Do you offer a S3/FTP/WebDAV/SFTP/HTTP endpoint?
Why is there no thumbnail for my file?
What is .filen.trash.local?
Why are my files gone after resetting my password?
Does Filen have access to my files?
Is my event log encrypted?
Can I setup my Yubikey for 2FA?
Are files that are "available offline" encrypted?
Will you add more translations?
Data durability
App availability for non-google devices
Video streaming
Do you provide a CLI client?
Cash by mail
Can I get a custom discount?
Office integration
Do you support file versioning?
Does Filen compress any file types?
Folder synchronization in the mobile app
Privacy of payments
File search problems
Bug bounty program
Family sharing
Downgrading my subscription
Mobile Safari Downloads not working
All files are deleted
Data migration from third party providers
Is the sales tax included?
Are file versions automatically deleted after a period of time?
How do I update my billing information?
How does the affiliate program work?
Are there special discounts for NGO's?
Is SMS based 2FA supported?
Can I pay in USD?
Does Filen support block level sync?
Desktop client issues
I am not receiving any emails
Why are file sizes different on Filen?
DMCA report
Can I exclude certain files from syncing?
Is everything on Filen fully end to end encrypted?
Can I upload folders via the mobile app?
How do I migrate files from another provider to Filen?
Public link report (Abuse Report)
Total usage is wrong
DMCA / Copyright
Ransom detection
Which pro plan suits me?
Does the free plan include zero knowledge encryption?
Mounted drive
Invalid Two Factor Authentication code
Download whole folder from the mobile app
How do I download my invoices?
Does Filen deduplicate files?
Is it possible to create an account without using my email address?
Can I login using Twitter/Facebook/GitHub/Google/Apple?
Can I pay for monthly or annually plans using Bitcoin or other cryptocurrencies?
Can I gift a subscription to someone?
Direct download links
Why does the desktop client ignore some files?
Linux desktop client ENOSPC: System limit for number of file watchers reached
What happens to my expired storage
I cannot login to the website
Error: EPERM: operation not permitted
Will the pro plan storage stack on top of my free allowance?
Scanning of files
Storing contacts
Automatic files and folder upload in the mobile app
Two-Way sync mobile app
Are debit cards accepted?
Affiliate Program
Sharing a large folder
Master Key default file name
Will I keep my files when I upgrade from a free account?
macOS desktop client sync or permission issue
File deleted, but the storage space remains
Is it possible to resell the cloud storage or to whitelabel it?
Affiliate payout
Payment declined
Do I keep my free storage when I upgrade?
Notes, Chats & Contacts
Why is my affiliate credit not increasing?
Discount
Flatpak and software distribution applications
Updates and ETAs
Master Key
System requirements
Change your profile picture
Change your email
Choose a name for your chat instead of your email
Switch to Dark/Light Mode
Change the language
Customize your invoice by personalizing it
Find out what we save about you
Delete versioned files
Disable file versioning
Enable/Disable login alerts
Delete your account
Enable Two-Factor Authentication (2FA)
Change your password
Export your Master Keys
Account inactivity for free account
Download Error: Browser
Currupted / Missing Files
Team & Business accounts
Rclone Support
Mobile app no longer displays folders
Account Inactivity extension
Transfer subscription
Battery drain: iOS & Android
How long will it take to receive my refund?
Mobile App Freeze/Crash
Mobile apps pinging Google?
My files are gone
Sharing of files
What is file versioning?
Active subscription disappeared?
Job application [EN]
Bewerbung für eine Arbeitsstelle [DE]
General Notes information
Gift a Plan
You cannot cancel this subscription right now
Linux Issues
Brave Browser Problems

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