Knowledge base

Find answers, guides, and helpful resources all in one place. Explore our articles to get the info you need.

Can I have multiple free accounts?

Purchase Lifetime Plan Questions

Important: Restriction of public links for free accounts

My antivirus is blocking the desktop client

Resetting your password

Change date of payment

Desktop Client Information

What is the maximum file size I can store?

Does Filen delete inactive accounts?

Automatic Camera Upload Stopped/Problems [September 2024]

Is 2FA available?

Promotion Codes

Is it possible to change the email address?

Trouble while signing in to the Website

Why did my referral not count?

Why is there a file size difference between my local and cloud files?

Unable to setup 2FA (Two-Factor-Authentication)

Why is my upload/download slow?

Can I request a refund?

Is it possible to upgrade my account?

Desktop client update did not install correctly

What platforms are compatible with Filen?

I cannot login to the App

Does the mobile application have biometric fingerprint and PIN protection?

Is it planned to release our App on F-Droid?

Why am I unable to enable the automatic camera upload?

Why does the automatic camera upload not work?

Why is the automatic camera upload so slow?

Will there ever be native integration with the iOS file system?

Why does the Metadata gets modified while uploading photos via the automatic camera upload on iOS?

How does the zero knowledge end to end encryption work?

How are previews created?

Does Filen offer WebDAV access?

Will there be an official security audit?

Can I have multiple subscriptions?

What payment methods does Filen support?

When will my subscription expire if I cancel it?

Why are the Lifetime-Plans unavailable?

Can we, as an EU company pay without the VAT?

Microsoft Edge blocks downloads

Issues with downloads while using Firefox

How long do the files stay in the trash?

Can I delete/rename the Filen Sync folder?

Why does the Sync Client shows "Everything is synced" but it isn't syncing?

Is it possible to sync my network storage with Filen?

Why is the Desktop Client using "so much" memory?

I am having sync errors/issues

Can I have a discount?

Can I purchase a lifetime plan if it is not listed?

I am having issues with my 2FA

Submit an Abuse Report

Autostart on Windows does not work

Desktop client update did not work

How do I delete my account?

Do you offer a S3/FTP/WebDAV/SFTP/HTTP endpoint?

Why is there no thumbnail for my file?

What is .filen.trash.local?

Why are my files gone after resetting my password?

Does Filen have access to my files?

Is my event log encrypted?

Can I setup my Yubikey for 2FA?

Are files that are "available offline" encrypted?

Will you add more translations?

Data durability

App availability for non-google devices

Video streaming

Do you provide a CLI client?

Cash by mail

Can I get a custom discount?

Office integration

Do you support file versioning?

Does Filen compress any file types?

Folder synchronization in the mobile app

Privacy of payments

File search problems

Is there a sales tax?

Bug bounty program

Family sharing

Downgrading my subscription

Mobile Safari Downloads not working

All files are deleted

Data migration from third party providers

Is the sales tax included?

Sync client for Synology

Are file versions automatically deleted after a period of time?

How do I update my billing information?

How does the affiliate program work?

Are there special discounts for NGO's?

Is SMS based 2FA supported?

Can I pay in USD?

Does Filen support block level sync?

Desktop client issues

I am not receiving any emails

Why are file sizes different on Filen?

DMCA report

Can I exclude certain files from syncing?

Is everything on Filen fully end to end encrypted?

Can I upload folders via the mobile app?

How do I migrate files from another provider to Filen?

Public link report (Abuse Report)

Total usage is wrong

DMCA / Copyright

Ransom detection

Which pro plan suits me?

Does the free plan include zero knowledge encryption?

Mounted drive

Invalid Two Factor Authentication code

Download whole folder from the mobile app

How do I download my invoices?

Does Filen deduplicate files?

Is it possible to create an account without using my email address?

Can I login using Twitter/Facebook/GitHub/Google/Apple?

Can I pay for monthly or annually plans using Bitcoin or other cryptocurrencies?

Can I gift a subscription to someone?

Direct download links

Why does the desktop client ignore some files?

Linux desktop client ENOSPC: System limit for number of file watchers reached

What happens to my expired storage

I cannot login to the website

Error: EPERM: operation not permitted

Will the pro plan storage stack on top of my free allowance?

Scanning of files

Storing contacts

Automatic files and folder upload in the mobile app

Two-Way sync mobile app

Are debit cards accepted?

Affiliate Program

Sharing a large folder

Master Key default file name

Will I keep my files when I upgrade from a free account?

macOS desktop client sync or permission issue

File deleted, but the storage space remains

Is it possible to resell the cloud storage or to whitelabel it?

Affiliate payout

Payment declined

Black Friday Sale

Do I keep my free storage when I upgrade?

Notes, Chats & Contacts

Why is my affiliate credit not increasing?

Discount

Flatpak and software distribution applications

Updates and ETAs

Master Key

System requirements

Change your profile picture

Change your email

Choose a name for your chat instead of your email

Switch to Dark/Light Mode

Change the language

Customize your invoice by personalizing it

Find out what we save about you

Delete versioned files

Disable file versioning

Enable/Disable login alerts

Delete your account

Enable two-factor authentication

Change your password

Export your Master Keys

Account inactivity for free account

Download Error: Browser

Currupted / Missing Files

Team & Business accounts

Rclone Support

Mobile app no longer displays folders

Account Inactivity extension

Transfer subscription

Battery drain: iOS & Android

How long will it take to receive my refund?

Mobile App Freeze/Crash

Mobile apps pinging Google?

My files are gone

Sharing of files

What is file versioning?

Active subscription disappeared?

Job application [EN]

Bewerbung für eine Arbeitsstelle [DE]

General Notes information

Gift a Plan

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